SmallBizGenius Analysis
Tailor Brands receives mixed feedback regarding its services. While many customers praise the helpfulness and professionalism of individual customer service representatives, others express concerns about unexpected charges, difficulty obtaining refunds, and issues with service quality.
Category Breakdown
Scores based on analysis of 288 recent reviews
Customer Service
8.5/10Many reviewers praise the helpfulness, patience, and professionalism of Tailor Brands' customer service representatives. Specific agents like Danilo, Lawrence, Michelle, and JK are frequently mentioned for their excellent service and ability to resolve issues effectively. For example, one reviewer said, "Lawrence was so professional, knowledgable, kind, and very helpful."
65 reviews mention thisBilling Issues & Unexpected Charges
3.0/10A significant number of reviewers report unexpected charges and difficulties in obtaining refunds from Tailor Brands. Some customers claim that they were charged without warning or that they received the runaround when attempting to resolve billing errors. One reviewer stated, "Taylor Brands took over $1000 without a warning and caused my rent check to bounce."
15 reviews mention thisLLC Formation Assistance
7.0/10Several reviewers mention using Tailor Brands for LLC formation and express satisfaction with the assistance they received. Some reviewers specifically praise the platform for helping them navigate the complex process of forming an LLC and obtaining an EIN. For instance, one reviewer said, "Juls was able to really listen to my concerns and provide a solution that allowed my LLC application to finally get accepted."
10 reviews mention thisService Transparency
4.0/10A few reviewers express concerns about a lack of transparency regarding Tailor Brands' pricing and service terms. Some customers feel that the platform engages in upselling and that they were not fully informed about all the fees involved. One reviewer noted, "I thought Tailor Brands was easy and helpful. I paid the amount request and the next day I get an email that I have to pay more money."
7 reviews mention thisPros & Cons
What Customers Love
"Danilo was patient, professional and caring. He helped me understand what was happening, and I really appreciate him for the attention he paid to the matter."
"Ally was very kind and helpful and was able to answer my questions and correct my issues. Even with a bit of confusion on my end."
"Lawrence was able to explain my questions in a way that I could understand He spoke very slowly and clear so I was able to understand I was very satisfied Thank you"
"Juls was able to really listen to my concerns and provide a solution that allowed my LLC application to finally get accepted. She made me feel as if she was a supporting part of this new venture with..."
"Sam was very wonderful and kind. He was also very personable. As someone that was in need of assistance, it was nice to talk to someone that truly seemed to care about your issue."
Common Complaints
"Taylor Brands took over $1000 without a warning and caused my rent check to bounce. Keep getting the run around about my refund. What started out a good experience has turned into a nightmare"
"Still can't get anything resolved on my refund. Just looking for a conclusion and afraid it wont come. Not happy with this company and how they do business"
"I thought Tailor Brands was easy and helpful. I paid the amount request and the next day I get an email that I have to pay more money. This company is trying to take advantage of me, and I do not reco..."
"Terrible. Absolutely terrible. Always upselling and can never understand anything their overseas workers are saying. Can barely understand their fakeass names. Customer support is terrible. I try to..."
"I 100% would NOT recommend this place in any capacity. I regret even using them. The links they sent me do not work. They transfer me to other websites with no way to login and it work. Then they d..."
Common Questions About Tailor Brands
Answers derived from customer review patterns
Is Tailor Brands legit and trustworthy?
Tailor Brands has a high rating on Trustpilot, but these 100 reviews reveal a more nuanced picture. While many customers praise the platform and its customer service, a significant minority report issues with billing, refunds, and transparency. It appears that experiences can vary widely, and it's important to carefully review the terms of service and pricing before committing to a subscription. While many customers have had positive experiences, the negative reviews suggest that there are potential risks to be aware of.
Based on 45 reviewsDoes Tailor Brands have good customer service?
Many reviewers rave about Tailor Brands' customer service, specifically highlighting the helpfulness, patience, and professionalism of individual representatives. Agents like Danilo, Lawrence, Michelle, and JK are frequently mentioned for their excellent service and ability to resolve issues effectively. However, it's important to note that some reviewers also report negative experiences with customer service, citing difficulties in obtaining refunds or resolving billing errors. Overall, the customer service seems to be a strong point for Tailor Brands, but there are some inconsistencies.
Based on 50 reviewsIs Tailor Brands worth it for small business?
Whether Tailor Brands is worth it for a small business depends on individual needs and priorities. The platform offers a range of services, including logo design, website building, and LLC formation, which can be convenient for entrepreneurs who are just starting out. However, some reviewers feel that the fees are excessive and that similar services can be obtained more affordably elsewhere. It's important to carefully weigh the costs and benefits before deciding whether Tailor Brands is the right choice for your business.
Based on 30 reviewsWhat is Tailor Brands' refund policy like?
Based on these reviews, Tailor Brands' refund policy appears to be a point of contention for some customers. Several reviewers report difficulties in obtaining refunds, even when they believe they are entitled to one. Some customers claim that they were given the runaround or that their refund requests were simply ignored. It's important to carefully review the refund policy before subscribing to Tailor Brands and to be prepared to advocate for yourself if you encounter any issues.
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